Overview

At Dust Planet LLC, we want you to feel confident in your purchase. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

Certain products cannot be returned, including:

  • Gift cards

  • Personal protective items (e.g., dust masks, gloves) once opened

  • Cleaning cloths and other sanitary-use products that have been used

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your return, we will notify you via email. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. First check your bank account again.

  2. Then contact your credit card company or bank, as it may take time before the refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at clean@dustplanet.cloud.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same product, email us at clean@dustplanet.cloud and send your item to:

Dust Planet LLC
35 S Hazel Ct, Denver, CO 80219-2022

Shipping Returns

To return your product, please send it to:

Dust Planet LLC
35 S Hazel Ct, Denver, CO 80219-2022

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions about refunds or returns, please contact us at:
📧 clean@dustplanet.cloud

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